Terms + Conditions

Shipping

Most orders generally ship within 3-5 business days when items are in stock. All products made to order please expect 5-8 weeks for delivery. We use FedEx / UPS for all shipments. When your items have shipped, you will receive an email from FedEx / UPS with tracking information and shipping status. Please note, all merchandise is manufactured overseas and the expected delivery dates on made to order items are subject to change. If goods are held in customs, these dates can extend. We will notify you of expected ship date.

A signature is required upon delivery. FedEx / UPS will make three delivery attempts to your shipping address. After the third attempt, they will hold the package at their warehouse for you to pick up. Homelosophy is not responsible for additional shipping fees if you do not pick up your package. Please note, FedEx / UPS does not deliver to P.O. boxes.

International Shipping

• Please email info@homelosophy.com for an estimate. We issue custom FedEx / UPS international shipping quotes based on your location and the actual product in the order. The standard FedEx / UPS rates on this site apply to shipping within the US only. Homelosophy cannot predict and are not responsible for any taxes or duties that the country we are shipping to might place on the shipment. The receiver of the shipment is responsible for these charges.

Returns & Exchanges

At Homelosophy, each item is handcrafted with care and intention. As a small business, we kindly ask for your understanding and support of our return policy:

• All returns must be pre-authorized. Please contact us at info@homelosophy.com within 7 working days of receiving your order to request a return.
• Only store credits will be issued for returned items. We do not offer refunds. Store credits do not expire and can be used toward any future purchase.
• Return shipping costs are the responsibility of the customer. We do not cover or reimburse return shipping fees.
• Returned goods must be absolutely unused, in their original condition and packaging. We will not accept items that appear used, soiled, or altered in any way.
• Down feather pillows and other made-to-order items are non-refundable and not eligible for return or store credit.
• Items must be dispatched within 7 working days of receiving your return authorization. Returns sent after this window may be refused or issued store credit only at our discretion.
• If your return arrives used or damaged, it will be returned to you at your expense.
• Shipping costs and import duties are non-refundable. For international returns, please ensure the shipment is marked as “returned goods” to avoid additional import charges. Returns sent duty unpaid will not be accepted until all fees are settled by the sender.

We want you to be happy with your purchase and will do our best to help you find a solution if something isn’t right.

Do I have to pay sales taxes?

All applicable sales taxes will be applied to orders with in Florida State - US. State laws require sales tax to be collected according to the address where the merchandise is shipped.

Do I have to pay duties or import fees?

Due to the international nature of our business all the prices on this website are displayed without tax. Import fees vary from country to country, so please contact your customs office for further details. Orders shipped with FedEx are insured and FedEx is a reliable service and has detailed tracking. Any unclaimed or undeliverable packages will not be refunded. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the responsibility of the customer to communicate with FedEx in the first instance.

About our products

(1)Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. (2) Furthermore please note that our products are made of natural material, there may be slight variations in color, texture and finish. We do not consider these flaws, but rather an indication of our product uniqueness. Some corresponding inequalities of material and color are possible and are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.

Warranty

(1) It is up to the customer to control the products either upon delivery and to notify us within 5 working days from delivery. Failure to do so will result in a loss of your rights. (2) We cannot be held liable for damage caused to personal property whilst using our products. (3) All Homelosophy products are made with selected premium materials and care. In the unlikely event of imperfections in workmanship (we are only human) within six months from the date of purchase we will take the full responsibility and will either pay for the repair or repair your item in house. Shipping charges outside the US have to be paid by the customer. We hope all our products will age beautifully over time once they leave us but should you experience any problems with a purchase please do contact us and we will do our best to help.

Copyright

All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden. This site is owned and operated by M&M Southern Group, Inc. trading as Homelosophy. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by M&M Southern Group, Inc. All elements of the site including, but not limited to, the general design and the content, are protected by copyright, moral rights and other laws relating to intellectual property rights. (1) You are free to transmit our photos non-commercially under the following conditions: You must attribute the work to Homelosophy®

• You may not use the work for commercial purposes
• No derivative works - you may not alter, transform or build upon this work.